Contact
There is no help desk behind this prototype, and no telephone number, because there is nobody to answer it. Everything below is what the live service publishes.
The live portal's help desk
Published on rtionline.gov.in: a telephone number staffed 09:00 to 17:30, Monday to Friday except public holidays, and an email address. At the time of our audit the page also warned callers of high call volume.
Why we have not copied it
A help desk is the symptom, not the service. Most calls it takes exist because a screen did not say what went wrong. Every error in this prototype names the problem and the next step, in the language you are reading, which is the cheaper fix.
Accessibility problems
In a real service this line would carry a named officer and a response time, as GIGW requires. In a prototype, saying so is an admission of where that commitment belongs.
About this prototype
Built for a hackathon from a read-only audit of a public website. Nothing was submitted to the live portal and no account was created there.